Processing and security of personal data

When you make a booking to stay at one of our campsites, we need certain information from you. In other cases as well, such as requests for information, the administration of competitions and visits to our websites, we process data. We also make use of third parties who receive certain personal data and process it on behalf of Lodge Holidays. This happens for example for the sending of brochures and mailings or the processing of our guest survey. In case of a booking your data will of course be shared with the campsite where you will be staying.

Below is a more detailed description of what data we can process and what we do with it:

What do we want to know from you?

First name, surname and gender
In order to be able to address you personally at the campsite as well as in our further communication, we would like to use your personal data. These are of course also necessary in order to be able to register your booking and enter your details in the night register.

Address and place of residence
We will send you most of the booking details by e-mail. But some information we send to your home address.

Telephone number
We may need to contact you about your booking. We will call you if there are any questions, and we can send you a text message if your lodge is available earlier. Sometimes we call before arrival or afterwards to ask if everything is clear and if everything has been to your liking.

Birthdates
Those who book accommodation with Lodge Holidays must be at least 18 years of age. In addition, tourist tax may depend on the age of the persons staying in the accommodation. That is why we need dates of birth. Should it be your or someone's birthday during your stay, we will try to think about that and maybe do something extra.

Payment details
In order to pay for your booking, we use a secure payment environment. When you pay with iDeal or bank transfer, your details will be stored in our administration in order to link the payment to your booking. Furthermore, we only use your bank account number when you receive money back from us. When you pay by credit card, we send your credit card details from our secure environment directly to our credit card partner. They carry out our credit card payments. We will not see your credit card details. Our partner only tells us if your payment has been successful.

IP address
On the Internet, we may look at your IP address. We remember your preferences and can give you appropriate advice.

E-mail address
You will receive an e-mail about your reservation, invoice and bookings you have made. You will also receive newsletters by e-mail. If you prefer not to receive any more newsletters and offers, you can easily unsubscribe via the link in the newsletter.

 
We will also use your details for the following:

Guest service
You can call, email and contact us via social media. To make sure your story has to be told twice, we store data. To make our service a little better every day, we analyse all contact moments. We also record phone calls to use as training material.

 
Campsites and partners
Your details will be passed on to the campsite where you are staying and to organisations that carry out activities in connection with your booking. This includes parties that are not part of the Lodge Holidays organisation.
 
Newsletters
You can receive newsletters and other offers from us. For their content, we may look at your interests and previous bookings and sometimes also at data from other companies. If you prefer not to receive newsletters and offers, you can always unsubscribe via the link in the newsletter. You can also let us know by sending a card to: Lodgeholidays B.V., department Guest Service Mr C.L. Kniphorstraat 18 7815 JB in Emmen or by sending an e-mail to info@lodgeholidays.nl.

Reviews and guest survey
You can help other guests with your review. By sharing experiences you can give others an even better view of Lodge Holidays or a specific campsite. The answers you give in our guest survey will be reviewed by us to further improve our service. In this context we can also share your answers and details with our campsites and partners such as cleaning service providers. You may also be contacted in response to a completed survey, for example to ask additional questions or to thank you for your feedback.

Night registry
When staying at one of our campsites, you need to fill in a so-called night registration form. This can sometimes also be done digitally. The details of you and your travel company will be processed for the benefit of the municipality concerned, including in the event of calamities. The data can be processed in our systems.

Cookies

Lodge Holidays and third parties use cookies (and other techniques, collectively referred to as cookies) to analyse websites, to make them more user friendly, to offer social media and to show you relevant offers on and outside the website. By using the site, you agree to this.
A cookie is a small text file that is placed on your computer or other equipment when you visit a website. By placing these cookies Lodge Holidays can be of better service to you immediately and in the future. Both Lodge Holidays and other parties we work with (like Google) can place cookies on your computer and other devices. Lodge Holidays distinguishes between different types of cookies: Functional cookies are used to improve the user-friendliness so that, for example, you do not have to make the same selection over and over again or log in if you have already done so before.    

Transaction cookies are used when you have made a booking and, if applicable, to pay commissions to our partners.

Monitoring/Analytics cookies are mainly placed on behalf of other parties such as Google Analytics and the Visual Website Optimizer. This allows Lodge Holidays to map the (be)search behavior and adjust its services to this so that we can serve you as (potential) guest even better.

Marketing or targeting cookies are placed to store your interests so that on and outside the Lodge Holidays websites offers are made that are in line with your wishes / interests. Also Lodge Holidays can not automatically show offers if you have already used them or if you have seen them several times. Without these cookies there is a chance that you will see irrelevant advertisements from us more often. We would like to point out that even without cookies you may encounter advertisements from Lodge Holidays.

Which third parties place cookies through the Lodge Holidays websites?

Lodge Holidays cooperates with third parties in the field of social media, visitor statistics, advertisements and streaming video that also place cookies. Among others the following companies are partners of Lodge Holidays: Google (Plus, Maps, Analytics, Adwords), Bing Search Marketing and Facebook. For more information on how these parties handle cookies, please read their privacy terms and conditions.

Do you have an interest in placing cookies?

Cookies enable us to analyse surfing behaviour and make you offers that are relevant to you. For example, you will not receive the same offer every time, which does not match your wishes. We are constantly improving our online service thanks to data derived from trends and behaviour on our websites. If you use social media, such as a Facebook or Twitter profile, cookies make it easy for you to share your interests without having to log in every time.
Lodge Holidays strives to make your experience as enjoyable as possible. Both on our campsites and on the websites. Cookies help to make this experience on the website a reality.

Can you delete cookies?

You can always delete cookies on your device via your browser. You can also decide for yourself if you want to accept cookies. Most web browsers automatically accept cookies. You can set your browser to refuse cookies. Please note that turning off cookies may restrict your use of our website (and other websites).
You can disable the use of Google cookies by going to the Google advertising opt-out page.
If you do not want to allow advertisers to analyse your behaviour, you can indicate this on the website of Your Online Choices.

Changes

Lodge Holidays reserves the right to make changes to the privacy notice. Please check the privacy notice regularly for updates.